Question 1

How long does UK delivery take?

Accepted Answer

Standard UK delivery arrives in 2–4 working days. Next-day delivery is available on orders placed before 2pm GMT (Mon–Fri).

Question 2

Do you offer free delivery?

Accepted Answer

Yes — free standard UK delivery on all orders over £75. Under £75, standard delivery is a flat £3.95.

Question 3

What is your returns policy?

Accepted Answer

You have 30 days from delivery to return any item free of charge, provided it's unworn with original tags. Refunds are processed within 5 working days of receipt.

Question 4

Do you ship outside the UK?

Accepted Answer

At the moment Élyra London ships exclusively within the United Kingdom (England, Scotland, Wales and Northern Ireland).

Question 5

What payment methods do you accept?

Accepted Answer

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna and Clearpay. All payments are processed securely with SSL encryption.

Question 6

How do I care for my Élyra pieces?

Accepted Answer

Each garment ships with a dedicated care label. Silks and cashmere should be dry-cleaned or hand-washed cold with a gentle detergent.

Question 7

Can I track my order?

Accepted Answer

Yes — as soon as your order is dispatched you'll receive an email with a Royal Mail or DPD tracking link.

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Frequently asked questions